Welcome to Hallmark Store’s FAQ page! We’re here to help make your shopping experience as heartfelt and seamless as possible. Below, you’ll find answers to common questions about our products, delivery, payments, and more. If you need further assistance, our customer service team is always ready to help.

Product Questions

What types of products do you offer?
We specialize in thoughtful gifts and decorative items, including Address Books, Albums, Arts & Crafts, Baby Clothes, Books, Calendars & Planners, Candles, Stuffed Animals, Dolls, Figurines, and more. Each item is carefully selected to bring joy and meaning to your special moments.
Are your products suitable for gifts?
Absolutely! Our products are chosen for their emotional resonance and quality, making them perfect for birthdays, anniversaries, baby showers, and other cherished occasions. We aim to deliver not just products, but meaningful connections.

Delivery & Shipping

How long does order processing take?
All orders are processed with care within 1-2 business days to ensure your items are perfectly prepared for delivery.
What are my shipping options?
  • Standard Shipping – $12.95: Delivered via DHL or FedEx within 10-15 days after dispatch. Ideal for timely occasions.
  • Free Shipping – For orders over $50, shipped via EMS within 15-25 days after dispatch. Great for planning ahead.
Do you ship worldwide?
We serve customers globally, but delivery to some Asian countries and remote areas may take additional time or not be available. Contact us for specific details about your location.
Can I track my order?
Yes! If you need to track your order, please reach out to our customer service team at [email protected] for assistance.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal to ensure a smooth and secure shopping experience.
Is my payment information secure?
Yes, we use trusted payment processors to protect your data, so you can shop with confidence.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Please contact us at [email protected] to initiate a return, and we’ll guide you through the process to ensure your satisfaction.
Can I exchange an item?
Yes, exchanges are subject to product availability. Contact our customer service team for assistance with exchanges.

Account & Orders

How do I check my order status?
For updates on your order, please email us at [email protected] with your order details, and we’ll provide the latest information.
What if I have issues with my account?
If you encounter any account-related problems, our support team is here to help. Just reach out via email, and we’ll resolve it promptly.

Still have questions? We’d love to hear from you! Contact our caring customer service team at [email protected].

Thank you for choosing Hallmark Store—where every delivery carries precious memories.