Welcome to Hallmark Store, where we celebrate life’s precious moments through thoughtfully curated gifts and keepsakes. These Terms and Conditions outline the agreement between you and Hallmark Store regarding your use of our website and services. By accessing our site or making a purchase, you agree to these terms.

1. Our Products and Services

Product Selection

Hallmark Store offers a carefully curated collection including:

  • Address Books, Albums, and Gift Books
  • Arts & Crafts supplies
  • Baby & Toddler items (clothing, toys, essentials)
  • Home decor (Figurines, Decorative Accessories, Candles)
  • Classic Stuffed Animals and Dolls
  • Desk Accessories and Calendars
  • Fashion items and Clothing
  • Garden & Artificial Plants

Product Descriptions

We strive to accurately describe all products, including dimensions, materials, and features. However, slight variations may occur, and product colors might appear differently on various device screens.

Product Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and provide alternatives or a full refund.

2. Ordering and Payment

Placing Orders

By placing an order, you confirm that all provided information is accurate and complete. We reserve the right to cancel orders that contain errors, inaccuracies, or appear fraudulent.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely through encrypted connections. We do not store your complete payment information on our servers.

Order Processing

Orders typically require 1-2 business days for processing before shipment. During high-volume periods, processing times may extend slightly.

Pricing

All prices are listed in US dollars. We reserve the right to adjust prices due to market conditions, though this will not affect confirmed orders.

3. Shipping and Delivery

Shipping Methods

We offer two shipping options:

  • Standard Shipping – $12.95 via DHL or FedEx (10-15 days after shipment)
  • Free Shipping – For orders over $50 via EMS (15-25 days after shipment)

International Orders

We serve customers worldwide, excluding some Asian and remote regions. International customers are responsible for:

  • Any customs duties, taxes, or import fees
  • International shipping costs for returns
  • Providing accurate shipping information

Delivery Responsibilities

Once we transfer your package to the carrier, responsibility for the shipment passes to you. Please ensure your shipping address is correct, as we cannot be responsible for packages sent to incorrect addresses provided by customers.

4. Returns and Exchanges

Return Timeframe

We accept returns and exchanges within 15 days of your receipt of the item.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Baby Clothes
  • Baby Essentials
  • Candles
  • Arts & Crafts items that have been opened or used

Return Conditions

To be eligible for return, items must be:

  • In original condition (unused, unworn)
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

Return Process

To initiate a return or exchange:

  1. Email us at [email protected] within 15 days of receipt
  2. Wait for authorization and instructions (1-2 business days)
  3. Package the item securely in original packaging
  4. Ship to the address provided in your authorization email

Shipping Costs for Returns

Return shipping costs are the customer’s responsibility, unless the return results from our error.

Refunds

Refunds are processed within 3-5 business days of our receipt of the returned item. The refund will be issued to your original payment method. Standard shipping fees ($12.95) are non-refundable unless the return is due to our error.

Exchanges

For exchanges, follow the standard return process and clearly indicate your preferred replacement item. We’ll ship the new item once we receive your return, charging any price difference plus shipping.

5. User Responsibilities

Account Security

If you create an account, you are responsible for maintaining its confidentiality and all activities under your account.

Prohibited Activities

You agree not to:

  • Use our site for any unlawful purpose
  • Submit false or misleading information
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our website
  • Infringe upon our intellectual property rights

Accuracy of Information

You are responsible for providing accurate personal and shipping information. We are not liable for delays or non-delivery due to incorrect information.

6. Intellectual Property

All content on our website, including text, graphics, logos, images, and product designs, is the property of Hallmark Store or our content suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

The Hallmark Store name and logo are trademarks of our company. You may not use these marks without our prior written permission.

7. Limitation of Liability

Hallmark Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services.

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

We are not responsible for delays or failures in performance resulting from causes beyond our reasonable control, including acts of God, war, terrorism, labor disputes, and supply chain disruptions.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data.

By using our site, you consent to our collection and use of information as described in our Privacy Policy.

9. Governing Law

These Terms and Conditions are governed by the laws of the United States and the state of Texas. Any disputes shall be resolved in the courts located in Houston, Texas.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the modified terms.

11. Contact Information

Hallmark Store
Website: simpledecorshop.com
Email: [email protected]
Address: 2294 Gambler Lane, Houston, US 77032

For customer service inquiries, please email us at [email protected]. We typically respond within 1-2 business days.

12. Complete Agreement

These Terms and Conditions, together with our Privacy Policy and Shipping & Returns Policy, constitute the entire agreement between you and Hallmark Store regarding your use of our website and services.

Thank you for choosing Hallmark Store. We’re honored to be part of your meaningful moments and committed to ensuring your complete satisfaction with every purchase.

Where every delivery carries precious memories,
The Hallmark Store Team